Introduction
Phở Queen privacy statement applies to your use of any products, services, content, features, technologies, or functions, and all related Phở Queen’s website, mobile sites or other online platform or applications. We may collect, use, and share personal information to help the Phở Queen and its affiliate websites work and to keep it safe. Our servers are located in Ontario, Canada. Therefore, if you choose to provide us with personal information, you are consenting to the transfer and storage of that information on our servers.
What data do we collect about you?
When you register to use our services, we may collect the following information about you: your name, phone number, and email address. But not limited to:
a) Data provided through direct interactions.
b) Registration and other account information.
– Data we collect automatically when you use of our Services
– When you interact with our Services, we automatically collect the following information about you:
– We may collect device-specific information such as operating system version, unique identifiers, and standard web log information. For example, the name of the mobile network that you are using. We associate the device identifiers with your account.
Location information
Depending on your device permissions, we may automatically collect and process information about your actual location. We use various technologies to determine location including IP address.
Log data Technical details, including the Internet Protocol address of your device, time zone and operating system. We will also store your login information such as registration date, date of last password change, date of the last successful login, type and version of your browser. We may also collect information about your activity on our website, which includes:
– The sites from which you accessed our website, date and time stamp of each visit, searches you have performed.
– Computer sign-on data, statistics on page views, traffic to and from Phở Queen and through cookies, and you can take steps to disable the cookies on your browser.
Cookies
We use cookies to manage our users’ sessions, to store your preference selection and deliver you relevant advertisements. Cookies are small text files transferred from a web server to the hard drive of your device. Cookies may be used to collect the date and time of your visit, your browsing history, your preferences, and your username. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable cookies, some parts of our Services may be inaccessible or may not function properly.
Why do we process your personal information?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: (a) Where we need to perform the contract we are about to enter into or have entered into with you. (b)Where it is necessary for our legitimate interests to improve our Services and to provide you a safe and secure Service. (c) Where we need to comply with a legal or regulatory obligation.
Third parties and Payment processing
We use third party payment service providers to process any payment you make. Depending on the method of payment, you may be requested to provide us with your payment and credit card details which we will then provide to the payment service provider in order to process your payment. We do not store any credit card information and merely forward such values and your credit card number in an encrypted manner for the purpose of processing your payment by our payment service provider.
Information storage and Access
All the information we receive about you are stored on secure servers and we have implemented technical and organizational measures that are necessary to protect your personal data. If you choose to provide us with your location data, we use your location data for following purposes:
– To enhance the performance of our Services and to personalize the content to you. For example: with the help of location data we display ad listings which are in your vicinity to improve your experience.
– We may collect certain information from and in relation to the electronic device from which you are accessing our website on the basis of our legitimate interest in preventing fraud. The information we collect includes your user ID or depending on whether you are logged in, country domain, IP address, device language settings, device brand and type, device operating system and version, browser type and version, and device specific software information such as fonts, system and browser Time zone, available video and audio formats. The device related information is used to determine whether the same device is being used when users interact with our website. We associate such information with a user fraud score on the basis of which we may ban certain users.
– We may contact you through your registered contact number or email address in order to take feedback from you about your request.
Communication
We may communicate with you by email, SMS in connection with our services that you may request. As it is imperative for us to provide you such transactional messages you may not be able to optout of such communication.
Who do we share your data with?
We may have to share your personal data with the parties set out below for the purposes set out below:
– Third Party Service Providers: We use third party service providers to help us deliver certain aspect of our Services for example, cloud storage facilities. We conduct checks on our third-party service providers and require them to respect the security of your personal data and to treat it in accordance with the law. We do not allow them to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
– Law enforcement authorities, regulators: We may disclose your personal data to law enforcement authorities, regulators, governmental or public bodies and other relevant third parties comply with any legal or regulatory requirements. We also reserve the right to make use of the personal information in any investigation or judicial process relating to fraud or criminal activities.
Where do we store your data and for how long?
The data we collect about you will be stored and processed in secure servers in order to provide the best possible user experience. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We delete personal information when we no longer need it for the purposes we described earlier. We retain personal information as permitted by law to resolve disputes, and enforce our policies. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Request to close account or remove of information
If you wish to close your account, you can do so in your account. If you would like to remove personal data that may have collected, please contact us.
Technical and security measures
All the information we receive about you are stored on secure servers and we have implemented technical and organizational measures that are suitable and necessary to protect your personal data such as encryption, passwords, and physical security. Phở Queen continually evaluates the security of its network and adequacy of its internal information security program, which is designed to (a) help secure your data against accidental or unlawful loss, access or disclosure, (b) identify reasonably foreseeable risks to the security of the network, and (c) minimize security risks, including through risk assessment and regular testing. In addition, we ensure that all payment data are encrypted using SSL technology. Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
Links to third-party websites
Our website may contain links to third party websites or apps. If you click on one of these links, please note that each one will have its own privacy policy. We do not control these websites/apps and are not responsible for those policies.